Send your prescription
Email a clear photo or scan of your current contact lens prescription. Include all pages and keep the prescriber details, prescribed brand, lens parameters and expiration date visible.
Email your prescriptionElyinco care
Prescription verification
A clear next step for your contact lens prescription.
For U.S. orders, a valid contact lens prescription is required, including for 0.00 (plano) colored lenses. Requirements in other destinations may differ; contact us if you are unsure.
These buttons open your email app. Attach your prescription yourself before sending, or email us directly at service@elyinco.com.
Help us match your submission
Include your full name, the email address used at checkout, and your order number if you have already ordered. These details help our team find the right order. If you have not ordered yet, say so in your email.
What happens next?
Submitting an email does not itself verify a prescription. Our team will review the information and contact you if anything else is needed. For U.S. orders, a valid prescription must be received or verified before contact lenses can be supplied. Contact us about the verification status of your order.
Prescription questions
Do 0.00 lenses need a prescription?
Yes, for U.S. orders. The 0.00 value means no vision correction; it does not remove the prescription requirement for contact lenses.
Can I send my glasses prescription?
Please send a contact lens prescription. A glasses prescription is not a substitute. Contact your eye care provider if you need a contact lens prescription or a copy.
Where can I find my order number?
Your order number is in your order confirmation email. If you cannot find it, include the full name and email address used at checkout so our team can help.